30-Day Return Policy for Texas Computer Service
Effective Date: [07/05/2023]
Thank you for shopping at Texas Computer Service. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our 30-day return policy below:
1. Return Eligibility:
1.1. To be eligible for a return, the following conditions must be met:
– The item must be in its original condition, unopened, unused, and with all original packaging, including any accessories, manuals, and documentation.
– The return request must be initiated within 30 days from the date of purchase.
2. Non-Returnable Items:
2.1. The following items are non-returnable:
– Software products that have been opened or activated.
– Items that have been damaged due to misuse, mishandling, or accidents.
– Custom-built or personalized products.
3. Return Process:
3.1. To initiate a return, please follow these steps:
– Contact our customer service team at our contact page to request a return authorization.
– Provide the order number, product details, and the reason for the return.
– Our customer service team will guide you through the return process and provide you with a return authorization number if eligible.
– Pack the item securely, including all original packaging and accessories, and clearly mark the return authorization number on the package.
– Ship the item back to us at the address provided by our customer service team.
– We recommend using a trackable shipping service and obtaining proof of shipment.
4.1. Once we receive the returned item and verify its eligibility, we will initiate the refund process. Please note the following:
– The refund will be issued to the original payment method used for the purchase.
– Shipping costs, if applicable, are non-refundable.
– Depending on your payment provider, it may take some time for the refund to be reflected in your account.
5.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.
6. Restocking Fee:
6.1. A restocking fee may be applied for certain returns, especially for items that are not in their original condition, have missing parts, or show signs of use or damage. The restocking fee, if applicable, will be deducted from the refund amount.
7. Customer Support:
7.1. If you have any questions or need assistance regarding our return policy, please contact our customer service team at our contact page. We are here to help and ensure your satisfaction.
8. Policy Changes:
8.1. We reserve the right to modify or update this return policy at any time without prior notice. The revised policy will be effective as of the date of publication on our website.
Please note that this return policy applies only to purchases made directly from Texas Computer Service. If you purchased our products through a third-party retailer or reseller, please refer to their respective return policies.